Show3D Sales Policy

Thank you for choosing Show3D products and services provided by Show3D Technology Limited ("we," "us," or "our"). To better protect your rights and interests, we have established this Sales Policy. Please read and understand this policy carefully before using our products or services.

1. Scope of Application

This Sales Policy applies to all products and services purchased through the Show3D platform, including but not limited to software subscriptions, 3D models, 3D printing services, etc.

2. Sales Service Content

1. Technical Support: We provide technical consultation and problem-solving services during product use.

2. Product Updates: During the subscription period, you can receive product updates and upgrades free of charge.

3. Refund Service: We will process refunds for you if you meet the refund conditions.

4. Content Correction: We will promptly correct any errors in the content we provide.

3. Refund Policy

1. Software Subscription: - Within 7 days of purchase, if you are not satisfied with the product and the usage time does not exceed 24 hours, you may apply for a full refund. - After 7 days or if the usage time exceeds 24 hours, no refund will be provided. - For monthly/annual subscription services, once activated, no refund will be provided.

2. 3D Models: - For models that have not been downloaded, you may apply for a full refund. - For models that have been downloaded, no refund will be provided unless there are quality issues.

3. 3D Printing Services: - If the service has not yet begun, you may apply for a full refund. - If the service has begun but is not yet completed, you may apply for a partial refund. - If the service is completed, no refund will be provided unless there are quality issues.

4. Quality Assurance

1. We commit to providing products and services that meet industry standards.

2. For 3D printing services, we guarantee that the finished product is basically consistent with the preview effect. If there are significant differences, you can apply for remanufacturing or a refund.

3. For software products, we guarantee that their basic functions operate normally. If functional issues are encountered, we will fix them promptly.

5. Sales Service Time and Methods

1. Sales Service Hours: Working days 9:00-18:00 (Beijing Time).

2. Sales Service Methods: - Phone: 18611629957

6. User Responsibilities

1. Users should use our products and services in accordance with product instructions and service agreements.

2. For problems caused by improper use by users, we will provide technical support, but additional fees may be charged.

3. Users should retain purchase vouchers and relevant supporting materials for sales service when needed.

7. Policy Updates

We may update this Sales Policy from time to time. If there are significant changes, we will notify you by posting announcements on the Show3D platform or sending you emails. Please check this policy regularly to understand our latest sales service content.

8. Contact Us

If you have any questions about this Sales Policy or need to apply for sales service, please contact us through the following methods:

- Phone: 18611629957